How does Kollect Applications Suite support the dispatch of electronic and written communications?
Kollect Applications Suite can be set up, so that depending upon a certain
contact result; a future date, letter generation or action can automatically
be scheduled. You can even reassign a Customer Account to a different Collector
or escalate the Customer Account to a Supervisor. Besides voice communication,
the Notifier and Interactor modules in the Kollect Applications Suite also
provides communication with Customers via the various electronic and written
channels of contact, such as: