How can the Collections Manager monitor the performance of a Collector working on a Customer Account?
With Kollect Collector Monitoring, the Collections Manager can bring up the
specified Collector’s screen on his/her own desktop, in order to perform
live monitoring on the Collector’s ongoing activities.
Besides performing live monitoring, the Collections Manager can assess the Collectors’
performance via Goals set out for the Collections team, as well as reviewing
activity reports, such as: