January 05 2019
Kollect is firmly committed to delivering rapid and sustainable value to
its customers. Our unique approach to this goal is to utilize our world class
methodology which helps companies significantly improve cash flow performance.
Kollect ensures maximum customer satisfaction, global adoption and quantifiable
business value with the following activities:
- Software Deployment & Project Implementation Services
Kollect's Consulting Services team has deep domain expertise in integration
to back end Credit Card, Core Banking, Telco Billing, Utilities Billing, Government
Provident Funds/Social Security Financial Systems, Revenue Collection & Recovery processes and end-to-end project management. Kollect's implementation
methodology is highly scalable and has a proven track record of success with
large Enterprise customers.
- Ongoing Training & Education
Kollect offers substantial training, both during implementation and post-going
live. Training is comprehensive and includes in-person classes, labs as well
as on-the-job training via on-site training support.
- World Class Customer Support: In order to ensure maximum adoption
and results, Kollect provides global support for end users and technical
staff. Service Level Agreements are developed to best service customer requirements.
Software Deployment & Project Implementation Services
Kollect's proven implementation methodology has successfully serviced large
scale Enterprise customers seeking to improve their Revenue Collection, Enforcement
and Debt Recovery processes. Kollect's Consulting Services team has deployed
the Kollect software solution within 4-6 months for typical standard implementations.
Kollect's approach to systems implementation includes assisting our customers
from Requirements Definition through Go-Live and Post-Implementation support
phases. Following are high level phases with milestones of the implementation:
- Planning and Project Management - This phase includes all activities
associated with creating and refining a project plan, as well as establishment
of a project office for the ongoing management of project activities, deliverables
- Requirements Definition and Analysis - During this phase, technical
and functional requirements are gathered and analyzed relative to the Kollect
solution. Gaps are noted, analyzed and resolutions identified.
- Configuration and Customization, Design, Build and Test - During
this phase the application is configured and customizations designed, built
and tested. In short, the solution is completely built and tested to the client's
specifications and made ready to be tested by client representatives.
- Implementation & Roll-out - This phase includes the activities
associated with user acceptance testing of the solution, training of users
and migration of the solution to the production environment.
Training & Education
Kollect is committed to delivering value by ensuring that users are properly
trained and supported during and after the implementation of the solutions.
The following types of training courses are available to Kollect customers:
- End User Training
This course is designed for all Primary users of the Kollect application.
Through a combination of lecture, labs and case study students will gain practical
hands-on experience working with the Kollect solutions.
- Super User Training
This is designed for all Super Users of the Kollect application. This course
focuses on Administrator Privileges (configuration of Preferences and Security
Settings) in the system.
- System Administrator Training
This class is designed for Kollect clients that wish to learn more about
the functionality, design and tasks of administering the Kollect application
As an Kollect Administrator, one will be called upon to perform many tasks
ranging from application maintenance to adding and updating user information.
Kollect provides extensive post going-live support for all its solution
implementations. Kollect understands the need for end-users to be highly efficient
when using the Kollect application. In order to maintain a high level of operational
efficiency for your Kollect solution, we provide many different support options
for our customers. Kollect's Customer Support Team is dedicated to answering
and resolving any and all issues that come up during the regular usage of our
solutions. Our customers can report any issues they have via any of the following
- by logging their question or issue via Kollect's web portal
- by phone
- by email
- by fax
Kollect Customer Support has the capability to provide 24x7 global support.
As part of the implementation, Kollect develops appropriate Service Level Agreements
with customers. In addition to support from Kollect, our Certified Business
Partners in the respective local countries are also able to provide our customers
with the local in-country support in the respective languages expected by the
customers Click Here to access
Kollect Customer Support