Kollect PowerApps is a suite of applications
that facilitates the entire Credit Collections Management and Revenue Recovery
lifecycle. PAS provides a complete range of powerful, integrated capabilities
for service providers such as Telcos, Utilities, Banks, Credit Card Providers,
Finances, Medical Facilities and other organizations that have collectable accounts.
Features & Benefits:
Kollect Rules & Policy Manager provides unparalleled power, efficiency, and ease-of-use to collections and revenue management personnel.
Kollect PowerCollect enables organizations to effectively manage their core collections while rapidly adding new Customers and Services.
Kollect Scoring Manager assists organizations in managing their existing Customersí Accounts.
Kollect PowerApps Feature Overview
Flexible Business Rules
Collections: A Key to Effective Customer Relationship Management
Extending the Relationship
Collection activities should be viewed as an integral part to a successful Customer Relationship and Value Management.
Organizations need the ability to view their customers at a new, cross-application level and understand the value of their customers beyond simple payment history and weigh other factors including:
By integrating all of the Kollect PowerApps modules and the organizationís existing related applications, it will offer a unique solution that spans lines of business and allow organizations to holistically view and plan successful collection strategies for their entire customer base from a single, unified solution.
An Unparalleled View of Customers from a Single, Unified Interaction Center Desktop
Access to customer information across all product/service lines becomes paramount as organizations are continually challenged with offers. Kollect PowerApps provides easy access to all product/service lines from a single, unified, and universal interaction center on the desktop.
Collections personnel are better informed about their customers, and can respond more rapidly and accurately to build long-term profitable customer relationships. In addition to standard customer management, the desktop screen offers a series of tabs that provide summary information about collection activities.
Kollect PowerApps offers a unique view into customers that results in:
Detailed Histories Illustrating Customer Activities
Understanding a Customerís previous collection actions is critical to resolving a new delinquency. There are important questions to note and consider such as:
Kollect PowerApps provides detailed histories on past collection calls and outcomes, communications, and historical payment information.
Collectors can drill down into specific histories and see notes written for each action as well as, leverage all interaction history to view any interaction a Customer has had with their organization.
Optimized Business Functions to Streamline Collections Activities
Collections Profile for Quick Analysis of Customer
In order to help the collector manage each Customer effectively, Kollect Customer and Account Manager provides a Collections Profile containing information on delinquencies in the customerís account. Data that is visibly displayed to the Collector are:
Real-Time Payment Processing to Collect Money Immediately or Obtain Promise to Pay
Once the customer agrees to pay, the Collector can receive payment in a number of methods including:
If a payment is promised, key data is recorded and then tracked for automatic follow-up. If a customer wants to dispute a bill or reverse an earlier payment, the collector can facilitate their request and submit it for processing. All payments are reconciled with the general ledger of the master financial system and promises that are not kept result in additional collections activities.
Ready for Fast Deployment in Interaction Centers
Kollect PowerApps offers a streamlined CTI enabled, multi media collections center application. All Collectorí work may be viewed and selected from a worklist for easy access. Collections campaigns may be dialed via Preview, Progressive or Predictive methods. Kollect Interactor and Notifier supports call routing and populated screens pops by connecting to ACD/PBX DNIS or IVR supporting inbound customer calls.
Kollect Interactor and Notifier
Leverages collections messaging by storing messages and/or by automatically playing prerecorded messages customerís answering machines. Manual dialing is also supported to automate later-stage delinquency management. Kollect Rules suggest what treatments to be effectively performed on customer accounts.
Unlimited Support for Changing Business Rules
Kollect PowerApps and Policy Manager fully customizable to meet
your business needs.
They provide the ability to add or change business policies as required achieving the most appropriate balance between your organizationís unique business practices, policies and customersí needs.
Interfacing with Credit Bureaus
Kollect PowerApps provides features interfacing with credit bureau agencies to access credit history information on individuals or corporate customers. It also has the capabilities to interface with central banks credit bureau system.
Automating the Entire Collections&Revenue Management Lifecycle
To enable Profit Optimization of the entire Collections and Revenue Recovery lifecycle, Kollect PowerApps delivers a comprehensive solution that consists of the following scalable and integrative modules:
With the advent of a slowing telecommunications market, increasing profit is a key objective for many Telco operators. Customer loyalty is increasingly at the forefront of Telcosí concerns, as it has long been recognized that customer retention costs less than customer acquisition.
Revenue assurance has become an area which Kollect PowerApps can
help address by covering areas such as:
The banking business is traditionally cyclical, and tracks the business cycle through recovery and expansion, boom and peak, contraction and recession. Asset quality is one of the most important criteria in establishing the creditworthiness of a bank.
|i.e. the likelihood that the bankís earning assets will continue to perform. Banks make the most of their income from lending money to individuals and businesses, and loans comprise the lionís share of most banks earning assets. Non-performing loans (NPLs) i.e. problem assets become a burden to the bank, in which an increase of proportion of these problem assets will cause the bank to experience deterioration of its asset quality.|
Asset quality has become an area which Kollect PowerApps can help address by covering areas such as:
The Kollect PowerApps can help make significant improvement to productivity of the collectors, without adding more staff to the organization. With a 360 degree customer view fully integrated on the collectorís desktop it ensures:
The creation of business rules in the Kollect PowerApps Rules and Policy Manager all customersí invoices and tasks are assigned the most appropriate collection strategy and distributed to the optimal wordlists. It ensures delinquent and future delinquent customer accounts receive proper attention.
The Kollect PowerApps can bring significant benefits to collections management, which include: