Full-service call centres are the wave of the future.
The Y2K issue seems to have overshadowed everything else on the information
technology (IT) agenda in the region for the past 12 to 15 months. In fact,
there has been a frenzy of activity in the last three months as companies
make their final tests on their Y2K readiness.
With passing of the dreaded 9-9-99 (Sept 9, 1999) things are slowly beginning
to shape up for the next millennium. According to KS Eminent (Eminent) Systems
Sdn Bhd chief executive Kesh Mahinder Singh, the next phase on the IT agenda
will focus on customer relationship management (CRM).
'E-commerce and website presence alone is not enough for companies to be
successful,' he says. 'It is definitely a combination of IT tools together
with CRM which sets successful companies apart from their competitors.'
He explains that e-business starts with interactive centres. 'Here, we are
talking about call centres which are interactive centres dealing with the
gamut of services that a company offers. Supervision includes e-mail,web
site, telephone and walk-in enquiries.'
Lack of VC funds a damper to local software developers
News & Events
April 27 2001
There should be more Malaysian technology brand names and consultants to accelerate the development of a strong IT sector.
By Malcolm Rosario
LOCAL software concerns have identified the lack of venture capital (VC) funding, stiff competition from India and the perception that Malaysiam software developers from making a name for themselves in the local arena.
Software writers have many options - they can choose to set up a company and start producing software applications, be a contract softwarewriter or provide services to those that require them, but not many individuals have gone very far in their endeavours.
Mindset change will help boost local software industry
News & Events
April 26 2001
by Malcolm Rosario.
Malaysia can be at the forefront of software development if industry players are willing to shed the mindset that Malaysian software prducts are inferior to those from developed countries.
These mindset is especially true among the larger buyers of software products in the country. The big listed companies, semi government-owned and goverment bodies, for example, only look for proven solutions from abroad as a basis when making purchasing decisions.
"We in the industry face this situation everyday. We want to develop and co-own the solutions with our respective customers but the local procurement process penalises innovative local software companies"
MSC_Status company LS Eminent Advance Systems Sdn Bhd will have its Profitera software ready for full commercial release in the first quarter of next year, the company said last week.
Profitera , a web-based credit and collection management application, will undergo testing in January, according to CEO Kesh Mahinder Singh.
"We are currently right smack in the middle of development and expect to begin trials at a customer site early next year", Mahinder told reporters at an event to mark the company's MSC-status achievement.
Mahinder said the customer was a local telecommunications company and was Profitera's first. He, however, declined to name the company.
KS Eminent Advance Systems Sdn Bhd, a customer relationship management (CRM) software vendor, will spend about RM5 million next year to finance its research and development (R&D) activities.
The company's R&D work will initially be focused on its new Web-based software application called Profitera, which so far has cost RM2 million in development.
Its chief executive officer Kesh Mahinder Singh said the software is near completion and will undergo a live test at a telecommucation company's site early next year. The company hopes to make the software commercially available by the first quarter of next year.
THE regional currency and economic crises in 1998 may
have spelt doom for local technology company Corporate Network but for
KS Eminent Advanced Systems (KSE), it was an era of business opportunities.
Initially, KSE was one of the many companies under the Corporate Network
group. The demise of Corporate Network due to the recession paved the
way for KSE to become an independent entity.
KSE founder, chairman and chief executive officer Kesh Mahinder Singh
said the economic crisis had made the company's services in demand as
credit collection and management activities were on high note during
"The crisis created various problems for companies hence making credit
collection and management a hassle. We got lots of interest from customers
in these areas.
KS EMINENT Advance Systems Sdn Bhd (Eminent), a Multimedia Super Corridor (MSC) status and customer relationship management (CRM) vendor, has been accorded the "Customer Satisfaction Award" by Interact Commerce Corporation (Interact), a US-based CRM software provider.
The award, held annually by Interact since its inception in 1997, applies to its business partners' sales force automation software implementation using SalesLogix.
Shortlisted from 40 global partners, Eminent was awarded for excellence in technical competenceand customer service for the implementation of the sales management system at Maxis Communications Bhd (Maxis).
Customer management solution provider KS Eminent Systems Sdn Bhd hopes to acquire Multimedia Super Corridor-status soon.
Chairman Kesh Mahinder SIngh said the company expects to "get its act together" by the middle of this year before seeking the status for both Eminent and its subsidiary company, Knowledge Points Sdn Bhd.
Knowledge Point has been appointed as the first Authorised Training Provider by IBM for its Application Development Curriculum especially focused on Java application development.
Under the agreement, Knowledge Point will provide training services for professionals who want to enhance their Java application development skills.
"Our aim is to see significant growth in the use of Java technology within the IT areas that will enable the vision of a true border-less e-business evolution in Malaysia," he said after the announcement of the appointment in Petaling Jaya yesterday.