How does Credit Collections Management and Revenue Recovery assist in the universal view of a Customerís relationship?
Credit Collections Management and Revenue Recovery automation is one of the lynchpins, which elegantly facilitates the universal view of the Customerís relationship as the organization may consolidate the total amount outstanding for the various lines of products or services rendered to the Customer.
For example, a Bank may have the universal view on the Credit Cards and Mortgage loans provided to the Customer. A Telco shall have the information on services rendered to the Customer, such as ISP data services.
By identifying a unique Customer ID, a complete universal view of all the outstanding amounts from various products/services due from the Customer can be obtained, and the organization shall be better informed on managing the risks of the relationship with the Customer.