Help & FAQ
How does Kollect Applications Suite support the dispatch of electronic and written communications?

Kollect Applications Suite can be set up, so that depending upon a certain
contact result; a future date, letter generation or action can automatically
be scheduled. You can even reassign a Customer Account to a different Collector
or escalate the Customer Account to a Supervisor. Besides voice communication,
the Notifier and Interactor modules in the Kollect Applications Suite also
provides communication with Customers via the various electronic and written
channels of contact, such as:

  • Web Chats

  • Email

  • Letters

  • Fax

  • SMS

 FAQ > 
Kollect Application Suite

Top 10 FAQ

- What is the necessity of automating the Credit Collections Management and Revenue Recovery process?

- What is the price of the solutions?

- We deal with multiple financial products. How can we manage our overall risks in exposure of the various different product lines such as credit cards and loans as a Bank?

- What’s the average time the Collector takes while working on a Customer Account using Kollect Applications Suite?

- What is a Promise to Pay?

- What are the challenges of Credit Collections Management and Revenue Recovery?

- What is Kollect Applications Suite?

- What are the key decision drivers of Credit Collections Management and Revenue Recovery?

- What is the prerequisite of establishing a unique Customer ID?

- What kind of reports does Kollect Applications Suite provide that I can leverage on?

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