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How can the Collections Manager monitor the performance of a Collector working on a Customer Account?

With Kollect Collector Monitoring, the Collections Manager can bring up the
specified Collector’s screen on his/her own desktop, in order to perform
live monitoring on the Collector’s ongoing activities.

Besides performing live monitoring, the Collections Manager can assess the Collectors’
performance via Goals set out for the Collections team, as well as reviewing
activity reports, such as:



  • Collector Productivity Report

  • Collector Goals Report

  • Collector Performance Report, and etc.  





 FAQ > 
Kollect Application Suite


Top 10 FAQ

- What is the necessity of automating the Credit Collections Management and Revenue Recovery process?

- What is the price of the solutions?

- We deal with multiple financial products. How can we manage our overall risks in exposure of the various different product lines such as credit cards and loans as a Bank?

- What’s the average time the Collector takes while working on a Customer Account using Kollect Applications Suite?

- What are the challenges of Credit Collections Management and Revenue Recovery?

- What is a Promise to Pay?

- What is Kollect Applications Suite?

- What are the key decision drivers of Credit Collections Management and Revenue Recovery?

- What is the prerequisite of establishing a unique Customer ID?

- What kind of reports does Kollect Applications Suite provide that I can leverage on?

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