Help & FAQ
What is a Treatment Stream Strategy?
A Treatment Stream Strategy is a predefined set of actions to perform, by the
system or the Collector on a Delinquent Customer Account for revenue recovery.
The Treatment Stream Strategy varies on the severity of the delinquency. Some
of the various types of treatment are:

  • Payment Plans

  • Waiver

  • Dispute

  • Legal

  • Hold

  • Place A Call

  • SMS

  • E-Mail

  • Scheduled Appointments

  • Send letter

For example, a Customer who has already made 3 Broken Promises will be subjected
to a harsher Treatment Stream Plan. Referring to the diagram above, the Customer
shall be placed in the category of Special Activities Treatment Stream Plan
for revenue recovery proceedings.

 FAQ > 
Kollect Application Suite

Top 10 FAQ

- What is the necessity of automating the Credit Collections Management and Revenue Recovery process?

- What is the price of the solutions?

- We deal with multiple financial products. How can we manage our overall risks in exposure of the various different product lines such as credit cards and loans as a Bank?

- What’s the average time the Collector takes while working on a Customer Account using Kollect Applications Suite?

- What is a Promise to Pay?

- What are the challenges of Credit Collections Management and Revenue Recovery?

- What is Kollect Applications Suite?

- What are the key decision drivers of Credit Collections Management and Revenue Recovery?

- What is the prerequisite of establishing a unique Customer ID?

- What kind of reports does Kollect Applications Suite provide that I can leverage on?

Copyright © 2000-2018 Kollect Systems
All trademarks and copyrights on this site are owned by their respective owners.